Profile: Gary Behenna has worked in various areas of the medical industry over the past 20 years, from patient monitoring systems to electronic patient claims conveyance for the healthcare insurance industry. Gary is presenting in his capacity as an independent consultant to the Healthcare Insurance Industry. He has been involved in the electronic claiming and messaging industry in South Africa for the past 9 years and has been instrumental in the evolution of the electronic messaging process employed within the large, self administered medical insurance companies and third party administrators (TPAs), along with South Africa’s larger hospital and medical services provider groups.